Shipping Policy for Urban Pet Supplies Sdn. Bhd.
Urban Pet Supplies Sdn. Bhd. aims to provide reliable and efficient delivery services to customers throughout Malaysia.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation
- Orders placed during weekends or public holidays may require additional processing time
- Customers will receive order confirmation and shipping updates via email or phone when applicable
2. Shipping Coverage
We currently provide shipping within:
- Peninsular Malaysia
- Sabah & Sarawak (subject to courier availability)
Additional charges may apply for remote or restricted delivery areas.
3. Estimated Delivery Time
Estimated delivery timelines:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 5–10 business days
Delivery times may vary depending on courier operations, weather conditions, and peak seasons.
4. Shipping Fees
Shipping charges are calculated based on:
- Product weight and dimensions
- Delivery location
- Courier service selected
Shipping fees will be displayed during checkout where applicable.
5. Tracking Information
Where available, customers will receive tracking details once the order has been shipped.
6. Failed Delivery Attempts
Customers are responsible for ensuring shipping information is accurate. Additional charges may apply for:
- Incorrect addresses
- Failed delivery attempts
- Returned parcels due to non-collection
7. Damaged or Lost Parcels
If your parcel arrives damaged or is lost during transit:
- Contact us immediately within 48 hours of delivery
- Provide photos and order details for investigation
We will work with the courier provider to resolve the issue as efficiently as possible.
8. Delays
Urban Pet Supplies Sdn. Bhd. is not responsible for delays caused by:
- Courier disruptions
- Customs inspections
- Natural disasters
- Public holidays or unforeseen circumstances
9. Contact Information
For shipping inquiries:
Urban Pet Supplies Sdn. Bhd.
Phone: 010-434 2335
Email: urbanpet_supplies@outlook.com