Terms and Conditions for Urban Pet Supplies Sdn. Bhd.
Welcome to Urban Pet Supplies Sdn. Bhd. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.
1. General
Urban Pet Supplies Sdn. Bhd. (Registration No: 202601018328 (1680425-A)) operates this website to provide customers with access to pet food, accessories, grooming products, toys, and general pet care supplies.
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
2. Products and Services
We strive to ensure that all product descriptions, images, and prices are accurate. However:
- Minor variations may occur due to lighting, display, or manufacturer updates
- Product availability is subject to change without notice
- We reserve the right to discontinue or modify products at any time
3. Pricing and Payment
- All prices are listed in Malaysian Ringgit (MYR) unless stated otherwise
- Prices are subject to change without prior notice
- Full payment must be made before order processing
- We reserve the right to cancel orders due to pricing errors or suspected fraudulent activity
4. Orders and Acceptance
- All orders are subject to acceptance and availability
- After placing an order, you will receive a confirmation notification
- We reserve the right to refuse or cancel any order at our discretion
5. Shipping and Delivery
- Delivery timelines are estimates and may vary depending on location and courier services
- We are not responsible for delays caused by external factors such as courier issues or weather conditions
- Customers must ensure accurate delivery details
6. Returns and Refunds
Returns and refunds are subject to our Refund & Returns Policy. Customers are encouraged to review the policy before making a purchase.
7. User Responsibilities
By using this website, you agree:
- To provide accurate and complete information
- Not to misuse the website for unlawful purposes
- Not to interfere with the website’s functionality or security
8. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Urban Pet Supplies Sdn. Bhd. and is protected by applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
9. Limitation of Liability
Urban Pet Supplies Sdn. Bhd. shall not be liable for:
- Any indirect, incidental, or consequential damages
- Losses resulting from the use or inability to use our website or products
- Any allergic reactions or misuse of products purchased
Customers are advised to use products according to instructions and consult professionals where necessary.
10. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in the policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.
12. Changes to Terms
Urban Pet Supplies Sdn. Bhd. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
13. Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from the use of this website shall be subject to the jurisdiction of Malaysian courts.
14. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Urban Pet Supplies Sdn. Bhd.
Registration No: 202601018328 (1680425-A)
Address:
1-1 to 1-11, Vipod Residences
6, Jalan Kia Peng
50450 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia
Phone: (+60)10-434 2335
Email: urbanpet_supplies@outlook.com