Privacy Policy for Urban Pet Supplies Sdn. Bhd.
At Urban Pet Supplies Sdn. Bhd., we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
Personal Information
We may collect personal information including:
- Full name
- Contact number
- Email address
- Billing and shipping address
- Payment details
- Order history
Non-Personal Information
We may also collect:
- Browser type
- Device information
- IP address
- Website usage statistics
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve our website and services
- Send order updates and notifications
- Respond to inquiries and feedback
- Prevent fraudulent transactions
- Comply with legal obligations
3. Payment Security
We take reasonable precautions to protect your payment and personal information. Payment transactions are processed through secure third-party payment providers using industry-standard security measures.
4. Sharing of Information
We do not sell or rent your personal information to third parties. Your information may only be shared with:
- Delivery and logistics providers
- Payment gateways
- Service providers assisting our operations
- Authorities when required by law
5. Cookies
Our website may use cookies to improve browsing experience, analyze website traffic, and personalize content. Users may choose to disable cookies through browser settings.
6. Data Retention
We retain customer information only for as long as necessary to fulfill business, legal, and operational purposes.
7. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
Requests may be submitted through our contact details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
9. Changes to This Policy
Urban Pet Supplies Sdn. Bhd. reserves the right to update this Privacy Policy at any time without prior notice. Changes will be effective upon posting on the website.
10. Contact Information
Urban Pet Supplies Sdn. Bhd.
Registration No: 202601018328 (1680425-A)
Address:
1-1 to 1-11, Vipod Residences
6, Jalan Kia Peng
50450 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia
Phone: 010-434 2335
Email: urbanpet_supplies@outlook.com